Welcome to Our Support Center

What is TaxiTPayroll® ?

TaxiTPayroll® is a cloud-based tax and payroll obligations manager that provides you an end to end experience in the computation, payment, remittances, analysis and general management of the six (6) categories of payments that is required of the average payroll function in Nigeria.

Who are the originators of TaxiTPayroll® ?

TaxiTPayroll® is a brainchild and concept of Taxaide Technologies Limited, a company in the business of commercializing technologies for the management of taxes and other relevant payments.

What payments do TaxiTPayroll® take into account?

TaxiTPayroll® takes into account the following six (6) payment categories – Net Salaries, Personal Income Taxes (PAYE), Pensions, National Housing Fund (NHF), Nigerian Social Insurance Trust Fund (NSITF) and Industrial Training Fund (ITF).

Is the use of TaxiTPayroll® restricted to any geographical location?

No TaxiTPayroll® can be used anywhere although it is mainly optimized for the Nigerian market.

What makes TaxiTPayroll® different from other Payroll softwares and platforms?

TaxiTPayroll® is not just a regular payroll software or platform but it majorly takes into account the tax functions, with a view to addressing the complicated nature of tax administration and management in Nigeria. It also puts certain major payroll functions into account.

What Payroll functions can TaxiTPayroll® do?

TaxiTPayroll® allows you carry out the following payroll functions with remarkable ease, efficiency and accuracy:
  • Aggregation and Reconciliation of payroll data.
  • Automatic computation of Net Salaries, taxes and other statutory deductions.
  • Loan management, Penalties, Bonus tracking for employees.
  • Adding and Editing employee details
  • Generating and Issuing of our customized TaxiTPaySlip® to employees
  • Flawless tax accounting and computations with zero risk of fraud.

How do I Sign Up on TaxiTPayroll® ?

From your browser, visit: www.taxitpayroll.com.ng and click on the ‘Sign Up’ button and fill in the registration form in less than a minute. Your account would be set up almost immediately.

7. How do I Sign Up on TaxiTPayroll® ?

TaxiTPayroll® is designed to cater for your specific employee size. Currently, we have the following subscription options:
  • Micro (1 to 15 employees
  • Small (16 to 100 employees)
  • Medium (101 to 500 employees)
  • Large (501 to 1000 employees)
  • Mega (1000+ employees)

We have a 30-day FREE TRIAL offer so you basically enjoy your first month free and your payment doesn't take effect until next month after signing up.

What do I need to use TaxiTPayroll®

All you need is an internet-enabled computer or mobile device with a web browser and you can use TaxiTPayroll® on the go.

How do I upload or download my data ?

You can download our schedule templates and edit as desired or upload your schedules and conform to our schedule templates. Your data is yours and available via your login to be downloaded through various reports already made available. You can export these into a variety of formats such as CSV and Excel

Does TaxiTPayroll® take into account bonuses, loans, salary advances etc?

Yes, you can set all these parameters on TaxiTPayroll® and the system automatically computes the data, thus ensuring employees are paid the right amount per time.

Can I run TaxiTPayroll® from a mobile phone or tablet?

Yes, you can process your payroll from any web-enabled device, like smartphones and tablets.

Is there a mobile application for TaxiTPayroll®?

No, TaxiTPayroll® is only accessible on web format. You can access payroll online at any time from any web-enabled device. This includes computers, tablets and smartphones. However, our mobile application TBook® has been integrated with TaxiTPayroll® so you get access to some features of TaxiTPayroll® right on your TBook®. TaxiTPayroll® is also integrated with TaxiTPay®, our payment gateway from where disbursements of computed payments on TaxiTPayroll® can be done.

What features do I get to use on my chosen subscription plan?

TaxiTPayroll® users are entitled to all features of TaxiTPayroll® upon subscription, regardless of the subscription plan selected

Can I upgrade or downgrade my current subscription plan during or before the expiration of my current cycle?

Yes, you can upgrade your subscription plan before the expiration of the cycle of the plan expires. You also enjoy discounts for longer subscription plans. Also, you don't get to pay the full amount for the new plan as the remaining time left from the former plan to be upgraded is considered while charging for the new plan. You can also downgrade your subscription plan during an active cycle. Billing for the new subscription plan begins as soon as payment is made. If the new bill is less than the remainder of the client's current bill, the difference will be calculated and can be used in subsequent subscriptions.

What are the available payment options?

You can pay using any of your bank-enabled debit or credit cards on TaxiTPay®, our payment gateway or any other payment channel. The system will recognize the payment immediately and credit your account. Alternatively you can make payment to any of our bank accounts indicated on the payment page and send details of transfer as specified on the page. Our support team will confirm and credit your account.

What are the available payment options?

You can pay using any of your bank-enabled debit or credit cards on TaxiTPay®, our payment gateway or any other payment channel. The system will recognize the payment immediately and credit your account. Alternatively you can make payment to any of our bank accounts indicated on the payment page and send details of transfer as specified on the page. Our support team will confirm and credit your account.

Is there a discount for choosing a longer subscription plan?

Yes, you also enjoy discounts for longer subscription plans.

How secure is my data on TaxiTPayroll®?

The system is highly secure, utilizing industry standard encryption of your information. We also have firewall protected servers and authentication required before login at all layers. Our production system is securely hosted and professionally managed in certified compliant data centers. Automated backups of all data are carried out periodically both onsite and off-site, as well as enforced accountability and audit-trailing features, which ensures every single interaction with the system is logged.

How Is The Customer Service And The Response Speed?

Our solution ensures that you have a smooth onboarding experience. With our easy, self-guided setup process, you'll be running payroll almost immediately. In addition our support team are always available online and via phone to ensure that you always have a smooth process, and help whenever you need it. Our customer service is available to speak with you Monday through Friday from 9am to 6pm. If you ever need to reach our support team, call us on +234 907 196 6612 or email: support@taxtech.com.ng

How can I become a reseller or an affiliate for TaxiTPayroll® product?

We are pleased to work with value added resellers and affiliates around the country that help promote TaxiTPayroll®’s usage widely. We also offer our resellers and affiliates numerous benefits.

As a payroll manager, what do I benefit from using TaxiTPayroll®?

TaxiTPayroll® makes it easy for you to manage and administer the payroll of all your client organizations from one account. You can run their payroll, view reports and tasks and carry out administrative activities from your mobile device or computer in the office or on the go, providing you the freedom and flexibility to deliver timely value to your clients and grow your business. Also, with automated payroll processing, tax computations and detailed reporting and analytics, TaxiTPayroll® saves you significant time that would have been spent calculating payroll and trying not to make mistakes. Now you can channel the time savings to getting and servicing more clients.